FAQ (Frequently Asked Questions)

How much does it cost to make something?

With such an amazing variety of beads available in the store, it’s impossible to put a set price on any design. All the beads are individually priced to make it easy to work within your budget, with beads from .05c to $50.00 each! To clasp a basic necklace on tiger-wire, you will be looking at around $4.00 for base materials.

Do you have gift vouchers available?

We sure do! Our gift vouchers are available for purchase and redemption at both of our stores as well as online.

Do you repair old, broken necklaces?

Absolutely. It is tricky to quote for a repair without seeing the piece itself however so if you’ve got a broken piece of jewellery, bring it in and see if one of our talented team can help. We can supply you with all the bits you need to fix it yourself, or you can simply leave it with us and pick it up later!

What happens if I change my mind?

Refunds are not accepted due to a change of mind, so please choose carefully. If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different colour etc) or another product of the same value.

We do not accept returns on books due to copyright issues or earrings for hygiene reasons. If you return an item, you will receive the value of the item in gift vouchers. Vouchers must be used within 12 months. Please read through our online shopping policy for more information. For any enquiries relating to online shopping please don’t hesitate to contact us.

What if an item I received is faulty?

If something you received is faulty, we will replace it as soon as possible. We will usually ask you to send the faulty item back to us. See our Shipping & Returns page for more information.

If you have any queries that haven’t been answered on this page, please feel free to call or email us!