Shipping & Returns


The prices for the goods shown on the Website do not include the delivery fee. The total price payable for the goods (including freight and handling charges) shall be added to the cost of the order and confirmed on the checkout screen prior to paying for the goods via the Website.


The delivery fee is calculated according to weight, size, nature and value of the goods. Village Beads may increase the delivery fee if the order requires multiple deliveries, with the value or the order or quantity of the size of the goods is such that Village Beads reasonably considers that it is appropriate to recover (or partially recover) additional expenses in delivering the goods. In such circumstances, the adjusted delivery fee will be confirmed with you by email or fax prior to despatch.


Village Beads will endeavour to arrange delivery within New Zealand within three working days from the date of dispatch to urban areas and five working days to rural areas. However, you acknowledge that deliveries are determined by the courier company and you further acknowledge that Village Beads is not liable for any delay in delivery beyond the estimated delivery date. If delivery of the goods is delayed for any reason whatsoever Village Beads will not be liable in any way for loss of revenue or profits or any consequential loss or damages for failure to deliver on such date.


All goods are carried at your risk and you are responsible for any insurance of goods (if required).


Subject to Village Beads’ obligations under the Consumer Guarantees Act 1993 (if applicable) Village Beads reserves the right in its absolute discretion to accept a return of the goods supplied provided the goods are unused and in the original packing with the labels attached and they are returned to Village Beads within 14 days of the date of dispatch of the goods.


Village Beads will at its discretion refund or exchange the goods as appropriate. Village Beads is not responsible for the return delivery costs other than for incorrect or faulty goods and Village Beads is not responsible for any shipments that fail to reach Village Beads. Please contact Village Beads before returning any goods.